Privacy Policy

This Privacy Policy describes how Starbird Chicken ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at starbirdpizzacafe.click, place orders, use our services, or interact with us in any other way. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing unfair or deceptive practices.

1. Information We Collect

We collect several types of information from and about users of our website and services, including information that can identify you personally ("personal information") and information that does not directly identify you. The categories of information we collect include the following:

1.1 Personal Information You Provide Directly

When you interact with us — whether by creating an account, placing an online order, signing up for our newsletter, participating in a promotion, contacting our customer service team, or submitting feedback — you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Your full name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Account Credentials: Password and security questions used to protect your account.
• Payment Information: Credit card numbers, debit card numbers, billing address, and other financial details necessary to process your payment. Note that full payment card details are processed by our secure third-party payment processors and are not stored on our servers.
• Order Information: Details of your food orders, preferences, dietary restrictions, and customization requests.
• Communications: Records and copies of your correspondence with us, including emails, chat logs, and customer service interactions.
• Survey and Feedback Data: Responses to surveys, reviews, ratings, and any other feedback you choose to provide.
• Loyalty Program Data: Information related to your participation in any rewards or loyalty programs we may offer.

1.2 Information Collected Automatically

When you visit our website or use our digital services, we automatically collect certain technical and usage information through cookies, web beacons, pixel tags, log files, and similar tracking technologies. This automatically collected information includes:

• Device Information: Type of device, operating system and version, unique device identifiers, browser type and version, browser language settings, and screen resolution.
• Log Data: Internet Protocol (IP) address, internet service provider (ISP), referring/exit pages, date and time stamps, clickstream data, and pages visited on our website.
• Usage Data: Information about how you interact with our website, including the pages you view, how long you spend on each page, links you click, features you use, and the sequence of your navigation.
• Location Data: General geographic location inferred from your IP address, and with your explicit consent, more precise location data to help you find our nearest restaurant locations.
• Cookie and Tracking Data: Data collected via cookies and similar tracking technologies, as described in detail in Section 7 of this Privacy Policy.

1.3 Information from Third Parties

We may receive information about you from third-party sources, which we may combine with information we collect directly. These third-party sources include:

• Social Media Platforms: If you choose to connect your social media account (such as Facebook, Instagram, or Google) to our website, or if you interact with our social media pages, those platforms may share information with us consistent with their privacy policies and your privacy settings.
• Third-Party Delivery Partners: If you order our food through third-party delivery platforms, we may receive certain order-related information from those partners.
• Analytics Providers: We receive aggregated and anonymized analytics data from third-party analytics services to help us understand website traffic and usage patterns.
• Marketing Partners: We may receive information from advertising networks and marketing partners to help us show you relevant advertisements and promotions.
• Public Sources: Publicly available information from public databases, government records, and similar sources.

2. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, always in accordance with applicable law. The specific purposes for which we use your personal information include:

2.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including confirming your orders, arranging delivery or pickup, and managing payment transactions.
• Creating, maintaining, and managing your customer account.
• Providing customer support and responding to your inquiries, complaints, and requests.
• Administering loyalty programs, promotions, contests, and special offers in which you participate.
• Sending you order confirmations, receipts, updates, and other transactional communications necessary to the performance of our services.
• Verifying your identity and preventing unauthorized access to your account.

2.2 Analytics and Service Improvement

• Analyzing website usage and trends to understand how our customers interact with our website and services.
• Monitoring the technical performance of our website and identifying and fixing bugs or errors.
• Conducting internal research and analysis to improve our menu offerings, website features, user experience, and overall service quality.
• Evaluating the effectiveness of our marketing campaigns and promotional activities.
• Developing new products, services, and features to better serve our customers.

2.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and information about new menu items, if you have opted in to receive such communications.
• Personalizing your experience on our website by showing you content, offers, and recommendations that are tailored to your interests and preferences based on your past interactions with us.
• Displaying targeted advertisements on our website and on third-party websites and platforms, using information about your browsing behavior and interests.
• Conducting market research and customer surveys to gather feedback and improve our services.

2.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, legal processes, and governmental requests.
• Detecting, investigating, and preventing fraudulent transactions, security breaches, and other illegal activities.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Starbird Chicken, our customers, employees, and the public.
• Responding to lawful requests from law enforcement and regulatory authorities.

3. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with certain trusted third parties in the following circumstances:

3.1 Service Providers

We work with carefully selected third-party service providers who perform functions on our behalf and under our instructions. These service providers may have access to your personal information only to the extent necessary to perform their functions and are contractually obligated not to use it for any other purpose. Our service providers include:

• Payment Processors: To securely process payment transactions for your orders.
• Delivery Partners: To fulfill delivery orders and coordinate logistics.
• Cloud Hosting and IT Services: To host our website, store data securely, and maintain our technical infrastructure.
• Email and Communications Providers: To send transactional and marketing emails on our behalf.
• Analytics Providers: Such as Google Analytics, to help us understand website usage and improve our services.
• Marketing and Advertising Platforms: To help us deliver targeted advertising and measure the effectiveness of our campaigns.
• Customer Support Tools: To manage and respond to customer inquiries and support requests.

3.2 Business Transfers

In the event that Starbird Chicken undergoes a merger, acquisition, reorganization, sale of all or a portion of our assets, or other similar business transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, and you will have the opportunity to make choices about your data before the transfer takes effect.

3.3 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other governmental or regulatory request.
• Enforce or apply our Terms of Service or other agreements.
• Protect and defend the rights, property, or safety of Starbird Chicken, our employees, customers, or others.
• Detect, prevent, or address fraud, security issues, or technical problems.
• Respond to an emergency that threatens the health or safety of any person.

3.4 With Your Consent

We may share your personal information with other third parties if you have given us your explicit consent to do so, such as when you choose to share a review on a third-party platform or participate in a joint promotion with one of our partners.

4. Data Security

We take the security of your personal information very seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

4.1 Technical Safeguards

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website. Sensitive data such as payment information is encrypted both in transit and at rest.
• Firewalls: Our servers are protected by firewalls and intrusion detection systems to prevent unauthorized access.
• Access Controls: Access to your personal information within our organization is restricted to employees and contractors who need it to perform their job functions and are bound by confidentiality obligations.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment processors, and we do not store full payment card numbers on our servers.

4.2 Organizational Safeguards

• Regular security training and awareness programs for our staff.
• Privacy impact assessments when implementing new systems or processes involving personal data.
• Regular review and updating of our security policies and procedures.
• Incident response procedures to address any data breaches promptly and effectively.

While we take every reasonable precaution to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

5. Your Privacy Rights

Depending on your location within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

5.1 Rights for All Users

Regardless of your location, you have the following rights:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions required by law.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us directly.

5.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which became fully effective January 1, 2023. These rights include:

5.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: starbirdpizzacafe.click

When you submit a request, we will need to verify your identity before processing it. We may ask you to provide certain information, such as your name, email address, and account details, to confirm your identity. We will respond to your verified request within 45 days, or within 90 days if additional time is needed, in which case we will notify you of the extension.

You may also designate an authorized agent to submit requests on your behalf, provided you submit written authorization and we are able to verify both your identity and the agent's authority.

6. Do Not Sell or Share My Personal Information

We do not sell your personal information for monetary compensation. However, some of our advertising and analytics activities may be considered "sharing" under California law for purposes of cross-context behavioral advertising. California residents have the right to opt out of such sharing.

To opt out of the sharing of your personal information for targeted advertising purposes, you may:

• Click the "Do Not Sell or Share My Personal Information" link available on our website.
• Enable the Global Privacy Control (GPC) signal in your browser or browser extension, which we honor as a valid opt-out request from California residents.
• Contact us directly at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze website traffic, personalize content, and deliver targeted advertisements. This section provides a brief overview of our cookie practices.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable basic functions such as page navigation, security, and access to secure areas of the website. The website cannot function properly without these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether visitors receive error messages. We use this information to improve how our website works. These cookies do not collect personally identifiable information.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred language or the region you are in) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.

7.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that if you disable cookies, some features of our website may not function properly.

For more detailed information about the cookies we use, the purposes for which we use them, and how to manage your cookie preferences, please refer to our full Cookie Policy, available on our website at starbirdpizzacafe.click.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods we apply vary depending on the type of information and the purpose for which it is used:

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and disposal procedures. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.

9. Children's Privacy

Our website and services are intended for use by adults who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 18.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13 years of age. Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent.

If you are under 18 years of age, please do not use our website or provide any personal information to us. If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will take prompt steps to delete that information from our systems.

10. International Data Transfers

Starbird Chicken is based in the United States, and your personal information is primarily collected, stored, and processed in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your home country.

By using our website and services and providing us with your personal information, you consent to the transfer of your information to the United States as described in this Privacy Policy. We take appropriate measures to ensure that any international transfers of your personal information are carried out in compliance with applicable laws and that adequate protections are in place to safeguard your data.

If you are a resident of a country with data protection regulations (such as the European Economic Area), please note that we implement standard contractual clauses and other appropriate transfer mechanisms to ensure that your data receives an adequate level of protection when transferred internationally.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to third-party websites or services. We have no control over, and are not responsible for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

Our website may also integrate with third-party services such as social media plugins, mapping services, and payment gateways. When you interact with these third-party integrations, those third parties may collect information about you in accordance with their own privacy policies.

12. FTC Compliance and Consumer Protection

We are committed to maintaining fair and transparent data practices in compliance with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be consistent with the FTC's guidelines and principles, including:

• Notice: We inform you of our data collection and use practices through this Privacy Policy.
• Choice: We provide you with meaningful choices about how your personal information is collected and used, including opt-out mechanisms for marketing communications and targeted advertising.
• Access: We provide you with access to your personal information and the ability to correct inaccurate data.
• Security: We implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
• Enforcement: We maintain internal processes to enforce our privacy commitments and take appropriate action in the event of a privacy violation.

13. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve your complaint. We take all privacy concerns seriously and will investigate and respond to legitimate complaints.

13.1 Contact Us Directly

To submit a privacy complaint or inquiry, please contact us using the following details:

Please include the following information in your complaint:

• Your full name and contact details.
• A clear description of your privacy concern or complaint.
• Any relevant details or documentation that supports your complaint.
• The outcome you are seeking.

We will acknowledge receipt of your complaint within 5 business days and aim to resolve it within 30 days. If your complaint is complex, we may need additional time, and we will keep you informed of progress.

13.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, you have the right to file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): United States residents may file a complaint with the FTC at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorney General: Residents of other states may also have the right to file complaints with their state's Attorney General office regarding privacy violations.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website at starbirdpizzacafe.click with a new "Last Updated" date.
• Sending you an email notification to the email address associated with your account (if applicable).
• Displaying a prominent notice on our website for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our website or services after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your concerns in a timely and professional manner.