Terms of Service

Effective Date: July 18, 2026  |  Last Updated: July 18, 2026

1. Acceptance of Terms

Welcome to Starbird Chicken (hereinafter referred to as "Starbird Chicken," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Starbird Chicken, governing your access to and use of our website at starbirdpizzacafe.click, our mobile applications, online ordering systems, and all related services (collectively, the "Services").

By visiting our website, creating an account, placing an order, or otherwise engaging with our Services, you represent and warrant that:

• You are at least 18 years of age, or you are between 13 and 17 years of age and have obtained verifiable parental or legal guardian consent;
• You have the legal capacity and authority to enter into a binding contract;
• You have read, understood, and agreed to these Terms in their entirety;
• Your use of our Services does not violate any applicable federal, state, or local laws or regulations.

If you are accessing or using our Services on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind such entity to these Terms. In such cases, "you" and "your" shall refer to that entity.

These Terms are governed by the laws of the United States and applicable state law. By using our Services, you acknowledge that this agreement is enforceable in the same manner as a written, signed contract.

2. Description of Services

Starbird Chicken operates as a food service business providing customers with a variety of culinary offerings, including but not limited to chicken-based dishes, sandwiches, salads, sides, beverages, and related food products. Our Services include:

2.1 Online Ordering

Our website at starbirdpizzacafe.click provides an online ordering platform through which customers may browse our menu, customize food items, select delivery or pickup options, and complete transactions for the purchase of food and beverages.

2.2 Delivery and Pickup Services

We offer delivery services within designated service areas, as well as in-store and curbside pickup options. Delivery availability, minimum order requirements, and delivery fees are subject to change and will be disclosed to you at the time of order placement.

2.3 Catering and Special Orders

Starbird Chicken may provide catering services and the ability to place large or special food orders for events and gatherings. Catering orders may be subject to additional terms, lead times, deposit requirements, and cancellation policies, which will be communicated at the time of inquiry or order.

2.4 Loyalty and Rewards Programs

We may offer loyalty points, rewards, promotional codes, or discount programs from time to time. Participation in such programs is subject to additional terms and conditions that will be made available separately. Rewards and promotional offers have no cash value unless expressly stated.

2.5 Third-Party Delivery Platforms

Starbird Chicken may make its menu available through third-party delivery platforms (e.g., DoorDash, UberEats, Grubhub). Orders placed through such third-party platforms are subject to those platforms' own terms of service and privacy policies. Starbird Chicken is not responsible for the conduct, policies, or performance of any third-party delivery service.

3. User Accounts and Registration

To access certain features of our Services, you may be required to create an account. By creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Maintain the confidentiality of your username and password and accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach;
• Not share your account credentials with any third party or allow any third party to access your account.

We reserve the right to suspend or terminate any account that we reasonably believe has been compromised, used fraudulently, or used in violation of these Terms.

4. User Obligations and Prohibited Activities

As a condition of your use of our Services, you agree to use the website and Services solely for lawful purposes and in a manner that does not infringe upon the rights of others. You expressly agree not to engage in any of the following prohibited activities:

4.1 Fraudulent Conduct

• Submitting false, misleading, or fraudulent orders, payment information, or account details;
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity;
• Using stolen credit card information or engaging in any form of financial fraud.

4.2 Technical Misuse

• Attempting to gain unauthorized access to any portion of our website, servers, networks, or databases;
• Using automated bots, scrapers, crawlers, or similar technologies to access or extract data from our website without our express written consent;
• Uploading or transmitting any viruses, malware, spyware, or other harmful code;
• Interfering with or disrupting the integrity or performance of our Services or the data contained therein;
• Reverse engineering, decompiling, or disassembling any part of our website or Services.

4.3 Unlawful and Harmful Conduct

• Using our Services for any unlawful purpose or in violation of any applicable federal, state, or local laws or regulations;
• Harassing, abusing, threatening, defaming, or otherwise harming any Starbird Chicken employee, agent, or other user;
• Transmitting unsolicited advertising, promotional materials, junk mail, spam, or any other form of unauthorized solicitation;
• Engaging in any conduct that restricts or inhibits any other person from using or enjoying our Services.

We reserve the right to investigate and take appropriate legal action against any party that violates these provisions, including without limitation, removing offending content, suspending or terminating accounts, and reporting such conduct to law enforcement authorities.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on our website are in United States Dollars (USD) and are subject to applicable sales taxes, delivery fees, and service charges, which will be displayed to you prior to completing your purchase. Prices are subject to change without prior notice. We reserve the right to correct any pricing errors, even after an order has been submitted.

5.2 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other payment methods as may be displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete.

5.3 Order Confirmation

Submission of an order constitutes an offer to purchase our food products. We reserve the right to accept or decline any order at our sole discretion. An order is not confirmed until you receive an electronic confirmation from us. In the event we are unable to fulfill an order, we will notify you and issue a full refund if payment has already been processed.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you have a concern about the quality or accuracy of your order, please contact us within a reasonable time of receipt at [email protected]. We will review your concern and, at our sole discretion, may offer a replacement, store credit, or refund. Refund decisions are made on a case-by-case basis and are subject to our internal review process.

5.5 Chargebacks

If you initiate a chargeback with your financial institution without first contacting us in good faith to resolve a dispute, we reserve the right to dispute such chargeback and to suspend or terminate your account. Fraudulent chargebacks may be reported to appropriate law enforcement authorities.

5.6 Taxes

You are responsible for all applicable taxes associated with your purchase. We collect and remit sales taxes as required by applicable state and local law. Tax amounts will be calculated and displayed at checkout.

6. Intellectual Property Rights

6.1 Ownership

All content available on or through our website and Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and compilation of such content (collectively, the "Content"), is the exclusive property of Starbird Chicken or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our website and Services solely for your personal, non-commercial use. This license does not include the right to:

• Reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any Content without our express written permission;
• Use our brand, logo, trademarks, or service marks without prior written authorization;
• Collect or harvest any personally identifiable information from our website;
• Use our Content for any commercial purpose.

6.3 Trademarks

The name "Starbird Chicken," our logo, and all related marks, product names, and slogans are trademarks or registered trademarks of Starbird Chicken. You may not use any of our trademarks without our express prior written consent. Unauthorized use of our trademarks may violate federal and state trademark laws and could subject you to legal liability.

6.4 User-Submitted Content

If you submit reviews, comments, feedback, photos, or other content to our website or social media channels ("User Content"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any medium. You represent and warrant that you own or have the necessary rights to submit such content and that it does not infringe any third-party rights.

7. Disclaimers and "As-Is" Basis

Starbird Chicken expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content, menu information, pricing, or availability;
• Warranties that any defects in the website will be corrected.

Menu items, ingredients, allergens, and nutritional information displayed on our website are provided for general informational purposes only. Actual products may vary due to preparation methods, ingredient substitutions, seasonal availability, and regional differences. If you have a food allergy, dietary restriction, or medical condition, we strongly encourage you to contact us directly before placing an order. Starbird Chicken cannot guarantee that any menu item is free from allergens, including but not limited to nuts, gluten, dairy, eggs, soy, shellfish, or other common allergens.

8. Limitation of Liability

In no event shall our total cumulative liability to you for any and all claims arising out of or relating to these Terms or our Services exceed the greater of: (a) the total amount you paid to Starbird Chicken in the three (3) months immediately preceding the event giving rise to the claim, or (b) One Hundred United States Dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law. Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Starbird Chicken, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use of or inability to use our Services;
• Any User Content you submit, post, or transmit through our website;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Your fraudulent, negligent, or intentionally wrongful conduct;
• Any dispute between you and any third party in connection with your use of our Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim.

10. Privacy and Data Collection

Your use of our Services is also governed by our Privacy Policy, which is incorporated herein by reference. By using our Services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy. We comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and applicable provisions of the Federal Trade Commission (FTC) Act governing consumer data protection.

We do not sell your personal information to third parties for monetary consideration. We may share your information with trusted service providers who assist us in operating our website, conducting our business, and serving our customers, subject to confidentiality agreements.

11. Governing Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory) shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws, without regard to any conflict of law principles that would require the application of the laws of another jurisdiction.

Subject to the dispute resolution provisions set forth in Section 12 below, you agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such proceeding in such courts.

If you are a consumer in a jurisdiction that does not permit the mandatory application of another jurisdiction's laws, the foregoing choice of law provision shall apply to the extent permitted by applicable law.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact Starbird Chicken in writing at [email protected] and provide a detailed description of your dispute, including the specific relief you are seeking. We will make good faith efforts to resolve the dispute informally within thirty (30) days of receiving your written notice. If we are unable to resolve the dispute informally within that period, either party may proceed to formal dispute resolution as described below.

12.2 Binding Arbitration

Except for claims that may be brought in small claims court, any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules and, if applicable, its Consumer Arbitration Rules. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

12.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Such an action shall not be deemed a waiver of the right to arbitrate under these Terms.

12.5 Time Limitation

Any claim or cause of action arising out of or relating to these Terms or the Services must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred, notwithstanding any statute of limitations to the contrary.

13. Food Safety and Allergen Disclaimer

Starbird Chicken takes food safety seriously and strives to maintain the highest standards of food preparation and handling in compliance with all applicable federal, state, and local food safety regulations, including guidelines established by the U.S. Food and Drug Administration (FDA) and applicable state health departments.

However, our kitchen facilities handle a wide range of ingredients, including common allergens such as peanuts, tree nuts, milk, eggs, wheat, soy, fish, and shellfish. We cannot guarantee that any menu item is completely free from cross-contamination. Customers with severe food allergies or dietary restrictions should exercise caution and contact us directly before ordering. Starbird Chicken assumes no liability for allergic reactions or other adverse effects resulting from the consumption of our food products where reasonable allergen disclosures have been made.

14. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Starbird Chicken. We provide such links solely for your convenience and informational purposes. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant or represent the offerings of any third parties.

We encourage you to review the terms of service and privacy policies of any third-party websites you visit. Your access to and use of third-party websites and services are governed solely by the terms and policies of those third parties.

15. Term and Termination

15.1 Duration

These Terms shall remain in full force and effect for as long as you use our Services or maintain an account with us. Certain provisions of these Terms that by their nature should survive termination shall survive, including without limitation provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

15.2 Termination by You

You may terminate your account and cease using our Services at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities incurred prior to termination.

15.3 Termination by Us

We reserve the right, at our sole discretion, to suspend, restrict, or terminate your access to all or any part of our Services at any time, with or without cause, and with or without notice, effective immediately. Grounds for termination may include, but are not limited to:

• Violation of these Terms or any applicable law;
• Fraudulent, abusive, or unlawful conduct;
• Actions that harm Starbird Chicken, its employees, or other users;
• Requests from law enforcement or other governmental authorities;
• Discontinuation of our Services, in whole or in part.

We shall not be liable to you or any third party for any termination of your access to our Services.

16. Changes to Terms

We reserve the right to modify, update, or revise these Terms at any time and for any reason at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, where required by law or where we deem appropriate, notify you by email or by posting a prominent notice on our website.

Your continued use of our Services following the posting of revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must immediately discontinue use of our Services and, if applicable, delete your account. We encourage you to review these Terms periodically to stay informed of any changes.

If any change to these Terms materially affects your rights or obligations in a way that is adverse to you, we will provide you with at least thirty (30) days' prior notice before such change takes effect, to the extent required by applicable law.

17. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, void, or unenforceable for any reason, that provision shall be deemed severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect to the maximum extent permitted by law. The parties agree that the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, consistent with the original intent of the parties.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on our website, constitute the entire agreement between you and Starbird Chicken with respect to your use of our Services. These Terms supersede all prior and contemporaneous agreements, understandings, negotiations, and communications, whether oral or written, between you and Starbird Chicken regarding the subject matter herein.

No waiver of any provision of these Terms shall be deemed a continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Force Majeure

Starbird Chicken shall not be liable for any failure or delay in the performance of our obligations under these Terms arising out of or caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic outbreaks, war, terrorism, civil unrest, labor strikes, power outages, government actions or restrictions, internet or telecommunications failures, or any other event outside our reasonable control (each, a "Force Majeure Event"). In the event of a Force Majeure Event, we will make reasonable efforts to notify you and resume performance of our obligations as soon as reasonably practicable.

20. Electronic Communications and Consent

By using our Services, you consent to receive electronic communications from Starbird Chicken, including emails, text messages (where you have opted in), and notices posted on our website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional electronic communications at any time by following the unsubscribe instructions included in such communications or by contacting us at [email protected]. Please note that opting out of promotional communications will not prevent you from receiving transactional or service-related communications.

21. Accessibility

Starbird Chicken is committed to ensuring that our website and Services are accessible to individuals with disabilities, consistent with the requirements of the Americans with Disabilities Act (ADA) and applicable state accessibility laws. If you experience any difficulty accessing our website or Services, please contact us at [email protected] and we will make reasonable efforts to assist you and improve accessibility.

22. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, your rights, or our Services, please do not hesitate to contact us using the information below:

We will endeavor to respond to all inquiries within five (5) business days. For urgent matters related to food safety or health concerns, please contact your local health authority in addition to reaching out to us.